Question 1

Does the client pay the carer directly for home care?

admin · Accepted Answer

No. Invoices only dispatched weekly after the completion of services. You will not have to pay carers direct and you'll never be asked to pay an additional fee to any employee for any reason.

Question 2

AM2PM seems like a good home care choice for me and my family. What's the next step?

admin · Accepted Answer

Start off by completing the form on our website or just giving us a call. We will take a few details, explain how we can help and then arrange a home visit to make sure we offer you the best possible service.

Question 3

Will my family member always receive home care visits from the same homecarer?

admin · Accepted Answer

This is always our goal, where possible. We may have 2 or 3 regular carer visiting to support annual leave and shift patterns, but you can always be involved and your feedback welcome.

Question 4

Will I have a choice of who comes to my home to provide home care services?

admin · Accepted Answer

Yes of course. Continuity of care is paramount for AM2PM, so finding the right home carer is a key goal for us all.

Question 5

Are home care workers insured?

admin · Accepted Answer

Yes, it is essential to ensure that any home care agency you work with have current insurance for their homecare workers to provide care services in the community. All our staff are background checked, referenced, trained and insured forour clients safety and reassurance.

Question 6

Where do you provide home care services?

admin · Accepted Answer

We provide home care services across many areas of Surrey, including Epsom, Ewell, Banstead, Ashtead and Leatherhead

Question 7

What kind of home care services do you provide?

admin · Accepted Answer

At AM2PM we support live-in care, visiting homecare, mental health homecare, dementia homecare, end of life care, palliative care and complex care. Contact us to discus your specific requirements.

Question 8

What if I want to change the hours after I start service?

admin · Accepted Answer

Simply speak with us or your home carer and we will accommodate your request.

Question 9

Is there a minimum contract length for home care?

admin · Accepted Answer

No, At AM2PM we allow you to book a carer for one job that is a few hours or days or an ongoing home care contract.

Question 10

How long or short can the home care visits be for?

admin · Accepted Answer

We provide carers who can visit you at your chosen place from a minimum of 30 minutes, to a full day or night, and even a full time live-in carer.

Question 11

How do I find a home care agency?

admin · Accepted Answer

We support the process of finding you or your family the right level of home care support. It starts with a home visit to understand the level of your needs and frequency of support. Then we match home carers based on skills, personality and location to best suit you and your situation.

Question 12

How homecare can benefit your family?

admin · Accepted Answer

1. Home care professionals can be there when you aren't able to be.
2. Home care supports activities of daily living.
3. Access to skilled nursing care at home.
4. Support with diet and nutrition.
5. Medication management.
6. Consistent companionship and routine.
7. One-on-one focus and support
8. A controlled and affordable alternative to a care home.

FAQ – Home Care Clients

Home Care Clients