FAQ – Home Care Clients

No. Invoices only dispatched weekly after the completion of services. You will not have to pay carers direct and you’ll never be asked to pay an additional fee to any employee for any reason.

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Start off by completing the form on our website or just giving us a call. We will take a few details, explain how we can help and then arrange a home visit to make sure we offer you the best possible service.

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This is always our goal, where possible. We may have 2 or 3 regular carer visiting to support annual leave and shift patterns, but you can always be involved and your feedback welcome.

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Yes of course. Continuity of care is paramount for AM2PM, so finding the right home carer is a key goal for us all.

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Yes, it is essential to ensure that any home care agency you work with have current insurance for their homecare workers to provide care services in the community. All our staff are background checked, referenced, trained and insured forour clients safety and reassurance.

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We provide home care services across many areas of Surrey, including Epsom, Ewell, Banstead, Ashtead and Leatherhead

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At AM2PM we support live-in care, visiting homecare, mental health homecare, dementia homecare, end of life care, palliative care and complex care. Contact us to discus your specific requirements.

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Simply speak with us or your home carer and we will accommodate your request.

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No, At AM2PM we allow you to book a carer for one job that is a few hours or days or an ongoing home care contract.

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We provide carers who can visit you at your chosen place from a minimum of 30 minutes, to a full day or night, and even a full time live-in carer.

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We support the process of finding you or your family the right level of home care support. It starts with a home visit to understand the level of your needs and frequency of support. Then we match home carers based on skills, personality and location to best suit you and your situation.

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1. Home care professionals can be there when you aren’t able to be.
2. Home care supports activities of daily living.
3. Access to skilled nursing care at home.
4. Support with diet and nutrition.
5. Medication management.
6. Consistent companionship and routine.
7. One-on-one focus and support
8. A controlled and affordable alternative to a care home.

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